Patient Rights and Responsibilities

Franklin County Medical Center considers you a partner in your health care. We want you to have the information you need to take part in decisions about your treatment and we encourage you to ask questions and talk openly with your doctors, nurses, and other healthcare practitioners about your needs. In this way, you help to make your health care as good as possible.

Patient Rights

We respect the rights of each of our patients and want you to know what those rights are:

  • You have the right to every consideration of privacy.
  • You have the right to receive care in a safe setting and to be free from all forms of abuse and harassment.
  • You have the right to expect that all communications and records pertaining to your care will be kept confidential, except in cases such as suspected abuse and public health hazards when reporting is permitted or required by law.
  • You have the right to have access to your clinical record within a reasonable time frame; to inspect and copy health information about yourself and to have the information explained or interpreted as necessary, except when restricted by law.
  • You have the right to expect that, within its capacity, the hospital will make a reasonable response to your request for medical care. The hospital must provide evaluation, service, and/or referral as indicated by the urgency of the case. When medically appropriate and legally permissible, or when you have so requested, you may be transferred to another facility. The institution to which you are to be transferred must first have accepted you for transfer. You must also have the benefit of a complete explanation of the need for, risks, benefits, and alternatives to such a transfer.
  • You have the right to ask to be informed of the existence of business relationships among the hospital, educational institutions, other health care providers, or payers that may influence your treatment and care.
  • You have the right to consent to or decline to participate in proposed research studies or human experimentation affecting care and treatment or requiring direct patient involvement, and to have those studies fully explained prior to consent. If you decline to participate in research or experimentation, you are entitled to the most effective care that the hospital can otherwise provide.
  • You have the right to expect reasonable continuity of care when appropriate and to be informed by health care providers of available and realistic patient care options when hospital care is no longer appropriate.
  • You have the right to know of hospital policies and practices that relate to patient care, treatment, and responsibilities and to be informed of the hospital’s charges for services and available payment methods.
  • You have the following rights concerning visitors:
    • You may designate the persons allowed to visit you, such as your spouse, domestic partner (including a same-sex domestic partner), other family members, or friends. FCMC will allow the persons whom you designate to visit you subject to reasonable restrictions as explained below.
    • You may, at any time, withdraw your consent to allow a specific person or persons to visit you.
    • Please notify FCMC personnel if you do not want a specific person or persons to visit you.
    • If you do not tell us otherwise, FCMC personnel will exercise their best judgment in allowing visitors consistent with FCMC policies.
    • If you cannot exercise these rights, your personal representative or other support person may exercise these rights on your behalf. If you want to designate a specific person to exercise these rights on your behalf, please notify FCMC personnel.
    • FCMC will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability
    • FCMC will ensure that designated visitors enjoy full and equal visitation privileges consistent with your preferences.
    • In some cases, FCMC may need to restrict or limit visitation rights to protect you or others. For example, FCMC may restrict or limit visitation rights where you or another patient in your room is undergoing care interventions; to protect against infection; in response to disruptive, threatening, or violent behavior of any kind; or when visitation would interfere with the care of the patient and/or the care of other patients.
    • Your healthcare provider or FCMC personnel may impose additional restrictions if necessary for the safety or well-being of patients. If additional restrictions are imposed, your healthcare provider or FCMC will explain the restrictions and the reasons for the restrictions.
    • Questions concerning this Policy should be directed to the Director of Nursing, Megan Clark at (208) 852-4139
  • You have the right to be informed of the following available resources for resolving disputes, grievances, and conflicts at Franklin County Medical Center:
    • Your first avenue for resolving a problem is to communicate your concerns to the charge nurse on duty. The charge nurse should take appropriate action to resolve the problem, including contacting the Director of Nursing if necessary; however, if the problem is not resolved at this level–
    • Please file a patient grievance. You can file in any way you want: in writing, by phone or fax, or in person. Please address the grievance to Franklin County Medical Center Compliance Officer, Lacey Fellows. Please give a detailed description of the issue or problem you would like the hospital to address. Include any specific names, dates, places, or other details that will help us look into your concerns. Also, describe what outcome(s) you would like to see as a result of this process. If the grievance is about a situation that endangers you, Mrs. Fellows will review the grievance immediately. Otherwise, Mrs. Fellows will review your concerns with a grievance committee within two weeks of receiving the complaint. After reviewing the grievance, the committee will develop a resolution within 30 days and then send you a written response to include: steps taken in the investigation, the results of the investigation, and the date of the resolution.
    • You also have the right to file a complaint with:
      • Bureau of Facility Standards
        3232 Elder Street
        Boise, ID 83705
        (208) 334-6626

Patient Responsibilities

Patients are expected to accept certain responsibilities as a condition of receiving care from Franklin County Medical Center. As a patient, you are responsible for the following:

  • For providing, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters related to your health.
  • For reporting your perceived risks in your care and unexpected changes in your condition.
  • For participating in the formation of your treatment plan and for following the plan for care, service, or treatment as prescribed.
  • For expressing any concerns you have about your ability to follow the prescribed treatment plan.
  • For asking your caregivers for help or clarification when you do not understand what you have been told or what you are expected to do.
  • For the consequences and outcomes if you fail to follow your care, service, or treatment plan.
  • For communicating with healthcare providers about your pain management.
  • For being considerate and respectful of the rights of other patients, staff, and visitors; and for respecting the property of others and the hospital.
  • For not engaging in behavior that jeopardizes the health or safety of other patients, staff, and visitors including threats, violence, harassment, profanity, and intimidation.
  • For following the rules of the hospital concerning appropriate patient conduct including policies related to noise, visitors, and tobacco use.
  • For promptly meeting any financial obligations to the hospital.

Notice of Privacy Policies

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

We are required by law to maintain the privacy of your protected health information, to notify you of our legal duties and privacy practices with respect to your health information, and to notify affected individuals following a breach of unsecured health information. This Notice summarizes our duties and your rights concerning your information. Our duties and your rights are set forth more fully in 45 CFR Part 164. We are required to abide by the terms of our Notice that is currently in effect.

  1. Uses And Disclosures. We May Make Without Written Authorization. We may use or disclose your health information for certain purposes without your written authorization, including the following:
    Treatment. We may use or disclose your information for purposes of treating you. For example, we may disclose your information to another healthcare provider so they may treat you; to provide appointment reminders; or provide information about treatment alternatives or services we offer.
    Payment. We may use or disclose your information to obtain payment for services provided to you. For example, we may disclose information to your health insurance company or other payer to obtain preauthorization or payment for treatment.
    Healthcare Operations. We may use or disclose your information for certain activities that are necessary to operate our practice and ensure that our patients receive quality care. For example, we may use information to train or review the performance of our staff or make decisions affecting the practice.
    Other Uses or Disclosures. We may also use or disclose your information for certain other purposes allowed by 45 CFR § 164.512 or other applicable laws and regulations, including the following:
      • To avoid a serious threat to your health or safety or the health or safety of others.
      • As required by state or federal law such as reporting abuse, neglect, or certain other events.
      • As allowed by workers’ compensation laws for use in workers’ compensation proceedings.
      • For certain public health activities such as reporting certain diseases.
      • For certain public health oversight activities such as audits, investigations, or licensure actions.
      • In response to a court order, warrant, or subpoena in judicial or administrative proceedings.
      • For certain specialized government functions such as the military or correctional institutions.
      • For research purposes if certain conditions are satisfied.
      • In response to certain requests by law enforcement to locate a fugitive, victim, or witness, or to report deaths or certain crimes.
      • To coroners, funeral directors, or organ procurement organizations as necessary to allow them to carry out their duties.
  2. Disclosures We May Make Unless You Object. Unless you instruct us otherwise, we may disclose your information as described below.
      • To a member of your family, relative, friend, or other person who is involved in your healthcare or payment for your healthcare. We will limit the disclosure to the information relevant to that person’s involvement in your healthcare or payment.
      • To maintain our facility directory. If a person asks for you by name, we will only disclose your name, general condition, and location in our facility. We may also disclose your religious affiliation to the clergy.
      • To contact you to raise funds for the Franklin County Healthcare Foundation. You may opt out of receiving such communications at any time by notifying the Compliance Officer identified below.
  3. Uses and Disclosures With Your Written Authorization. Other uses and disclosures not described in this Notice will be made only with your written authorization, including most uses or disclosures of psychotherapy notes; for most marketing purposes; or if we seek to sell your information. You may revoke your authorization by submitting a written notice to the Compliance Contact identified below. The revocation will not be effective to the extent we have already taken action in reliance on the authorization.
  4. Your Rights Concerning Your Protected Health Information. You have the following rights concerning your health information. To exercise any of these rights, you must submit a written request to the Compliance Officer identified below.
    • You may request additional restrictions on the use or disclosure of information for treatment, payment, or healthcare operations. We are not required to agree to the requested restriction except in the limited situation in which you or someone on your behalf pays for an item or service, and you request that information concerning such item or service not be disclosed to a health insurer.
    • We normally contact you by telephone or mail at your home address. You may request that we contact you by alternative means or at alternative locations. We will accommodate reasonable requests.
    • You may inspect and obtain a copy of records that are used to make decisions about your care or payment for your care, including an electronic copy. We may charge you a reasonable cost-based fee for providing the records. We may deny your request under limited circumstances, e.g., if we determine that disclosure may result in harm to you or others.
    • You may request that your protected health information be amended. We may deny your request for certain reasons, e.g., if we did not create the record or if we determine that the record is accurate and complete.
    • You may receive an accounting of certain disclosures we have made of your protected health information.
    • You may receive the first accounting within a 12-month period free of charge. We may charge a reasonable cost-based fee for all subsequent requests during that 12-month period.
    • You may obtain a paper copy of this Notice upon request. You have this right even if you have agreed to receive the Notice electronically.
  5. Changes To This Notice. We reserve the right to change the terms of this Notice at any time, and to make the new Notice effective for all protected health information that we maintain. If we materially change our privacy practices, we will post a copy of the current Notice in our reception area and on our website. You may obtain a copy of the operative Notice from our receptionist or Compliance Officer.
  6. Complaints. You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated. You may file a complaint with us by notifying our Compliance Officer. All complaints must be in writing. We will not retaliate against you for filing a complaint.
  7. Contact Information. If you have any questions about this Notice, or if you want to object to or complain about any use disclosure, or exercise of any right as explained above, please contact:
    • Compliance Officer: Lacey Fellows
      Phone: (208) 852-4124
      Address: 44 North 1st EastPreston, ID 83263
      E-mail: lfellows@fcmc.org
  8. Effective Date. This Notice is effective July 22, 2013